Products will only be accepted for return & handling fee forfeited when defective, damaged or if the product supplied is not the same product which was ordered.
If the products are defective in any way this must be reported as soon as possible (no later that 24 hours after receiving)
Goods arrived damaged
If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 24 hours of receiving the goods in order for the issue to be resolved effectively.
Return of Goods correctly supplied:
- All Goods must be returned within 7 working days from the day that you have received it. You need to notify us prior to returning the goods to determine if a return will be granted.
- Courier fees for return of goods will be at customers expense
- No Goods will be accepted for return after 7 days from date of receipt, this is established from the courier tracking system
- Return of goods, or cancelled orders will automatically carry a 10% handling fee on the total amount of the order.
- Items that have been fitted, used or sprayed will not be accepted for returns
- Goods returned must be in resalable condition in original packaging where applicable.
- If you are returning Goods via courier, please package it carefully so that it does not happen to be damaged en-route. If we receive the goods damaged a refund might be denied.
- Goods purchased on promotion or sale may be returned, refund will be to the value at purchase. Special order/s cannot be returned